At SamratNotes.com, we are committed to providing the best possible experience for our customers. However, we understand that there may be instances where you need to request a refund.
Please review our comprehensive refund policy below.
1. Eligibility for Refunds
- Refunds are available only if the service has not yet been delivered.
- Refunds may be requested if the service has been delivered within 3 calendar days.
- Once the service is delivered, refunds cannot be processed.
2. How to Request a Refund
To request a refund:
- Contact us via the details provided on our Contact Us page.
- Provide your order details, including the order ID and any relevant information to process your request efficiently.
3. Resolution Attempts Before Refund
Before approving a refund, we may attempt to resolve the issue through troubleshooting or other support measures. This ensures that all possible solutions are explored before initiating a refund.
4. Fraud Prevention Clause
Refunds will not be processed in cases of suspected fraud, abuse of the refund policy, or violation of our terms of service. We reserve the right to investigate such claims thoroughly before making a decision.
5. Non-Refundable Services
Certain services may be non-refundable, such as customized services or partially delivered services, unless otherwise stated in the product description or agreed upon during purchase.
6. Communication Requirement
Customers are required to contact our support team before initiating a chargeback with their bank or payment provider. This allows us an opportunity to resolve your issue directly and efficiently.
7. Force Majeure Clause
Refunds may not apply in cases where delays or failures in service delivery are caused by events outside our control (e.g., natural disasters, pandemics, or government actions). In such cases, we will make reasonable efforts to fulfill our obligations as soon as circumstances permit.
8. Refund Processing Time
- Refund requests are typically processed within 5-7 business days after approval.
- Refunds will be issued back to the original payment method used during purchase.
9. Refund Policy Changes
This refund policy is subject to change at any time without prior notice. Customers are encouraged to review this policy periodically for updates before making purchases.
10. Contact Us
For any questions or concerns regarding refunds, please visit our Contact Us page for more details on how to get in touch with our support team.